We are committed to quality and customer satisfaction. We want you to love your new furniture as much as we do. We know it can be worrisome to order fine furniture or custom furniture without first being able to touch it and see all the wonderful details of our work, up close and in person. We have created a guarantee that we hope will ease your mind.
SHIPPING- We guarantee the shipping and delivery of your purchase. We have worked hard to properly package your valuable order for a safe delivery. However, if our furniture is lost or damaged in shipping to you, we will replace or repair it at our expense, regardless of the actions of any third party. We do ask that you please check for and note any damage on the shipping receipt, (even pictures if you can) so that we can perhaps be compensated by the shipping company, but even if you don’t we will replace or repair your purchase in a timely manner. You do not assume any risk and will not have to worry about trudging your way through a fight over shipping problems. We guarantee that you will get what you ordered in perfect condition.
RETURNS, REFUNDS AND CANCELLATIONS- Above all, we want our customers to be happy with their purchase. Even better, we hope you are stunned. We hope you are excited every time you look at that table or cabinet, and notice something new like a particular grain pattern placement, joinery detail or clever construction component. We guarantee that you will be satisfied. As each piece of our furniture is handmade to order, individually and often customized, we do not accept any returns, refunds or cancellations. If you are not completely satisfied by the furniture that you receive please do not hesitate to let us know and we will all work together to create a solution to resolve any concerns or complaint. Our business is small. It is two people, husband and wife, Peyton and Tamara. It is very important to us personally that all of our customers are 100% happy. We are committed to making that happen.
SERVICE- We build it well and serve our customers well. Our furniture is built with heirloom quality techniques and premium materials. We create our furniture with the idea in mind that it will be passed down for generations to come. If any of our furniture breaks or fails during the lifetime of the original purchaser, and as long as there are no signs of abuse, misuse, or disregard for the care instructions provided we will repair or replace it at no charge. If a failure occurs in the first year of service, we will pay all shipping charges to have the furniture picked up and returned. If a failure occurs after the first year, but before five, the purchaser and we will share the shipping charges, one half each. If a failure occurs after five years of service, the purchaser will pay the shipping charges. We do not cover repairs or replacements for damages caused by external incidents such as but not limited to fire, flood, or excessive indoor climate issues regarding humidity or dryness.
For us, it's not just about getting this table or that cabinet sold. We are working to create relationship. We want to be the people you call for the next 30 years when you need a new piece of furniture or maybe a housewarming gift for your child's first home or maybe the cradle for your first grandchild. We want to build that relationship and that connection. We are true to our word. We are honest, hardworking people who share a respect for the beauty held within the trunk of a tree, who love the challenge of discovering all that tree can become and who desire to share their art with the world.
Thank you for ordering from Mokuzai Furniture.