MOKUZAI
FURNITURE
HAND-CRAFTED BEAUTY FOR MODERN LIVING
What to Expect from Mokuzai Furniture
FREQUENTLY ASKED QUESTIONS

Ordering a one-of-a-kind, handmade work of art can seem a bit overwhelming.  The photos of each table are beautiful, the descriptions sound like just what you are looking for but you have a few more questions.  We can help!  We've created this collection of commonly asked questions to help you better understand what you can expect from Mokuzai Furniture.  From order times, to payments, shipping, to care, you can find answers to many of questions right here.  If you need further assistance, give us a call at 434-981-1340 Monday-Friday 11am-6pm EST or contact us here.

If I order a table, how long will it be before I get it?

Our furniture is made to order and each piece is individually created by hand.  For our tables, (with the exception of dining tables and coffee tables) you can expect a wait of about 12-14 weeks before shipping, and shipping transit times are usually 5-7 business days.  Dining tables and coffee tables require 16 weeks before shipping.

The large cabinet pieces like our dressers or bar cabinets are complex and very detailed.  With the great amount of focused work that these pieces require, we only schedule two cabinet orders per year.  Please contact us to check production availability and wait times.    

Can I change the measurements?

We welcome custom furniture orders!  Since our furniture is made to order, we are happy to adjust the measurements to just the right size for your space and we can even give you advice about what works and what doesn't proportionally.  

For our most popular table designs, we have options for customizing directly on the website.  You can find those options here:

http://www.mokuzaifurniture.com/build-a-custom-table.html

If the piece you are interested in is one of our other designs, those too can be created to your custom specifications.  You can contact us here through the website, send an email to info@mokuzaifurniture.com or give us a call at 434-981-1340.  There is no charge for the customizing itself, but there will be adjustments to the price based on the additional materials and/or time that would be required to create your specific piece.   


I found a table that I love, but can you make it in a different color?

We work with three types of wood.  The walnut is a deep brown, the cherry is a warm reddish wood and the tiger maple is a light blond.  These three options offer a fairly good range of coloring for most homes.  We actually do not do any painting, staining or dyeing of the wood.  The way we finish the wood only enhances the naturally beautiful coloring of the tree and protects the wood for everyday use.  We have spent countless hours perfecting the way we finish our furniture and as dyes, paints and stains are not a part of our process, we do not offer any other color options.

DESIGNER TIP:  If you are worried about getting the right matched wood for your space, try going in a different direction.  Choose something contrasting rather than trying to match.   You can do that more freely with a piece of furniture that is also a piece of art as it can easily stand alone in a space and be the star!


The shipping charges seem high. Why is that?

Our shipping charges are not cheap but we feel it is important to be honest with the customer about the costs of shipping. We are all so used to "Free Shipping".  The truth is there is no such thing.  When you purchase something with free shipping, the cost of that shipping has been added in somewhere.  We do not make money on the shipping charges but we also do not just absorb the costs by raising the price of our furniture.  We keep it clear and separate.  Our shipping charges cover the actual transit charges as well as the materials needed to pack each item securely.  We create a custom box with a thin, eco-friendly wood liner for each order. The furniture is strategically wrapped in layers of paper, foam padding and bubble wrap. We know our furniture and we know just where to put the right amount of padding so that it is protected and well-supported. Though the time required to create the box and properly pack your new piece of furniture may be a lot, (over 6 hours each), we have worked hard to properly package your valuable order for a safe delivery.


What can I expect when my package is delivered?

All of our furniture is carefully packed in a custom cardboard crate for shipping.  The furniture is shipped as fully assembled and complete works of art.  You will not need to attach legs or put pieces together.  Since they are fully assembled, the boxes that you receive can be quite large.  For most of our tables you should expect to receive a box that is 4 inches larger than your table on all sides.  Four inches longer, four inches wider and four inches taller.  This is something to consider if access to your residence is narrow, has stairs, or lots of turns.  If you have concerns about the size and delivery access, please contact us and we can advise you on the best way to handle receiving your package.  

Most things ship via Fedex Home Delivery.  Larger items such as those bigger than a Classic Console Table, will ship via Freight.  All of our packages are shipped with residential, to-the-door service included so you do not have to worry about getting a box off a truck and hauling it inside.  All packages require a signature at delivery.  Before your item ships, we will contact you to make sure someone will be available during the estimated delivery window to receive the package.  If your schedule is tricky, we are happy to offer additonal solutions to make recieving your new piece of Mokuzai Furniture as easy as possible.  


I would like to order multiple pieces. Do you offer a discount for larger orders?

While we love a good deal as much as anyone, we do not offer any discounts for order multiple pieces.  Whether there is one table or five tables on order, the amount of work required to create each piece is still the same.  The details are very important to us and each piece deserves the same artistic care and attention.  In the Mokuzai Shop you will not find a big stack of precut legs, tops and standard pieces to just put together.  With our focus on designing with the natural grain patterns of the wood, each piece is an individual, unique work of art.  

One discount we can offer for an order with multiple pieces is on the shipping.  Often times we can pack things together in the same box or the addtional charge to add a box to a shipment does not double up the cost.  If you would like to order multiple pieces, please contact us so we can provide you with the accurate shipping cost for the entire order. 


How do I take care of the finish on my new Mokuzai Furniture?

Each piece of Mokuzai Furniture is finished with the wood choice and intened use in mind.  We have various finishes that we use and it will depend on the color of the wood and what type of piece you order, for us to decide which finish is best for your piece.  With that in mind, we encourage you to contact us with any questions you might have about maintaining the beauty of your new piece so that we can give you advice specfic to your particular finish.  For all of our furniture not much is required to maintain the finish.  A light, regular dusting with a soft dry cloth should be all you need to do.


 

     

434.981.1340                            info@mokuzaifurniture.com                                FAQ'S